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‎11-30-2018 06:07 PM

HP Recommended
Product: HP OFFICEJET Pro 6978

I have tried all the fix's it suggests. ..clear paper jams. .. shut down correctly. ..etc.. It still comes up with the error # 0x6100004a.?  The menu won't let me get to the reset...?    Help?....?....

19 people had the same question
1 REPLY 1

‎11-30-2018 06:12 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Would suggest that you contect HP for support if the printer is under warranty.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
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