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‎05-13-2024 02:26 PM

HP Recommended
Product: HP LaserJet Pro P1102w Refurbished Printer
Operating System: Microsoft Windows 10 (64-bit)

I tried to install the printer to my corporate laptop. When I tried to use the USB connection to set it up, it failed to do so. The error message is " Printer installation failed. A new printer was not installed". The USB is identified as a CD Driver on my laptop. 

 

Then when I tried to do that with my corporate laptop, it showed me the error message "The printer was unable to communicate with any wireless router or access using the provided SSID." 

 

I was able to connect this printer to my personal laptop via USB and wireless. 

 

What should I do? 

Category:
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1 REPLY 1

‎05-15-2024 04:34 AM

HP Recommended

Hi @Haileyyang78,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

  • If the laptop is managed by your corporate IT department, you might need their assistance to ensure all necessary permissions and settings are configured.

Security Software:

  • Check if any security software or firewall settings on your corporate laptop are blocking the installation. Temporarily disable them if needed.

Admin Privileges:

  • Ensure you have the necessary administrative privileges to install new hardware and software on your corporate laptop.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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