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‎05-13-2024 04:42 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I just purchased a 7602 printer and I am not able to print in color on my MacBook (Ventura 13.5.2 OS) although I can print color using my iPhone so there is no problem with the printer. I have installed the HP Smart app. Any suggestions? 

Thanks!

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1 REPLY 1

‎05-15-2024 08:53 AM

HP Recommended

Hi @PSD8,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Update the printer firmware. Click here. 

 

Since you mentioned, that, you were able to print normally with your iPhone, there may be some settings issues on your Macbook. kindly check and see if that helps 

 

Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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