Setup catridges

[lorelammens]

Hi, my mother used the Set-Up catridges for my new printer in her printer. So now I always get the notification "Use Set-up catridges", I put the catridges in my printer but they have been used in my mother's printer so now they don't "count" as SEt-Up catridges. I read online that you can't buy new SEt-Up catridges in store. I have no clue what to do now sinds I can't installe my printer without the Set-Up catridges. I tried to contact the Virtual Assistent but that didn't help me and since it's weekend I don't think I can contact the help service. Can someone help me? Kind regards, Lore Lammens

[ferRX · Accepted solution]

Hi @lorelammens 

• Important Note: This steps only works for Envy 6010e printer models.

Try with the following steps to reset cartridges:

1. Turn ON the printer

          and open the lateral hatch access door to the   cartridges, until it locks in place.

     Keep it open.

• 

2.  Keep the door open and then press the Wireless button  for 5 seconds.

• (You need to turn printer to back and press Wireless button).
• 

3. After that close the hatch access door for the cartridges, press down the door.

• 
• Then just wait at least 10 seconds for the printer to restart.

4.  Now check that there are paper in the printer and send a document to Print.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.