color ink error

[Tedds]

 printer constantly say the color ink must be replaced but if going into the information menue where i can check the pen supply status and the pen numbers after this step everything is working fine just one time

[Elohi_NR]

Hi @Tedds 

Welcome to the HP Support Community.,

I'd be happy to help you! 

I understand that you are facing issues with the cartridge error. 

Try updating the firmware. Click here

If you have performed all the steps from this document and still having issues, either the cartridge is faulty or the printer needs to be checked. 

Check ink toner levels. Click here

For other print quality issues, click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.