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‎03-10-2024 02:08 PM - last edited on ‎03-10-2024 03:47 PM by Moderator

HP Recommended

seems insidious hp, wiped out drivers or disabled the printers all 3 we have AFTER we updated to 23H2 from 21H2,

can anyone help to resolve these problems? as all 3 printers are warranty expired.  HP did before, modified software during update HP manipulated and changed the software NOT able to print and forced to buy hp new inks cartridges.

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2 REPLIES 2

‎03-11-2024 07:58 AM

HP Recommended

Hi @hyandrose,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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‎03-11-2024 08:15 AM

HP Recommended

The number you quote is a Windows update not an HP update. Do you have a cartridge error on your printer or can you simply not print?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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