• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-09-2020 12:27 PM

HP Recommended
Product: Officejet 8600 plus

A short while ago, all of a sudden my eprint address stopped working. Found out web services was off on the printer,  re-enabled on the printer and was assigned a new random eprint address. A few days ago, it happened again but I cannot re-enable web services on the printer. In the web admin interface, it was enabled along with eprint.  Tried the static IP, Google DNS servers,  restarting printer,  router,  laptop,  everything. Decided to try disabling in web interface and now it won't re-enable there either.  Wireless printing continues to work but not web services. 

 

Is this another printer that web services have been discontinued for but just not listed? https://support.hp.com/us-en/document/c05211712#9e6c9b06-94a6-4313-a4a3-da5725fe2db0

Category:
5 people had the same question
1 REPLY 1

‎12-21-2020 11:20 AM

HP Recommended

Hi @Nikkidee,

HP ePrint is not retired for your printer, you would need to install the latest firmware update for your printer to resume web services connectivity.


Pleae download and install the latest firmware, available within the Firmware category below:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-plus-e-all-in-one-printer-ser...

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.