• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-23-2023 11:56 AM

HP Recommended
Product: HP DeskJet 3772 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My printer says it is connect to WI-FI and when I click on the icon on my laptop for the network, as shown in the instructions it is there.  The instructions said to click onto DIRECT-0C-HP DESKJET 3700 series and enter the password 12345678.  It comes back that it doesn't recognize this password.  I also tried to use my network password, it doesn't work either.  I've tried entering the password from my printer label also.  The blue light on my printer is on, Web Services light is on and WI-FI direct light is on.  Also, I am unable to Bluetooth my laptop (or my phone) to the printer, it will not find it.

Help please, I am ready to return this product.  I have been trying, watching video's, shutting off, turning on, etc.. for days.  I am however, able to connect using a usb cable.  I would like for the wireless to operate.

 

Thanks!

Category:
1 REPLY 1

‎11-26-2023 03:01 PM

HP Recommended

Hi @sherylav,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Also, update the printer firmware using this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.