DNS Problem

[Lisamm2737]

The printer fails to connect to the instant ink server I've tried everything I could find like resetting the network settings, changing the DNS, resetting the printer and changing the DNS and I have the web access results and fails on accessible

[Elohi_NR]

Hi @Lisamm2737,

Welcome to the HP Support Community. 

I'd like to help!

Please follow the steps mentioned below.

Restart the computer, printer, and router

• To resolve many connectivity issues, restart the computer, printer, and router.
• NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
• Turn off the router by pressing the power button or disconnecting the power cord.
• Turn off the printer.
• Close all running programs on your computer, and then shut down the computer.
• Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the computer.
• Try to turn on Web Services.
• If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

• Touch on the wifi icon ((i)) on the printer, and take down the IP address
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• click on web services and remove web services and re-enable it

Hope this helps!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lisamm2737]

Tried everything but still not working

[Elohi_NR]

Hi @Lisamm2737,

Appreciate your time and patience. 

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link