Error Message B305DFF9

[Flobet1]

I was away for 6 days. Returned to my Officejet All-in-One 9015 printer  flashing lights and error message B305DFF9.

I use printer for work daily.

I use MacBook with Catalina operating system- fully updated. Wireless printer.

Worked perfectly before we left. Please advise on how to fix this issue. Feeling extremely frustrated. 

[Jay_G24 · Accepted solution]

Hi @Flobet1,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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