HP Smart issue connecting wirelessly

[socceral]

I am trying to use HP Smart to scan Documents.  I would like to do this wirelessly.  When I tried to use HP Smart indicates that my 5ghz network will not work with my printer because print only works at 2.4 ghz.  I already setup the printer on my network for printing and it works fine.  I also tried to use HP solutions but it is looking for adobe flash which has been eliminated from adobe.  I had to use usb to scan documents but in the future I would like to scan wirelessly.  My printer is a HP officejet 4500 g510n-z All-In-One series.  I am also running Windows 10 Home Version H2 on a lenovo Flex 5 64 bit operating system.

[Dragon-Fur]

@socceral 

The Full Feature Software / full driver printer software is still available for this printer.

It is an older version (and the only one available) - it might still work with Windows 10.

As far as I can determine, this is "Full Feature Software" and NOT the "Solutions" software (which indeed depended on Flash).

The printer only connects to 2.4GHz.

This printer is right on the edge of the age at which the printer might not support HP Smart.

This means, HP Smart might not be able to connect or it might do so.  Coin toss.

Don't try HP Smart again until after you manage to install the Full Feature Software (and get it working).

HP Smart may not work even then, but it might have a better chance of doing so.

Connect and load software...

If your printer is on your network and you are satisfied that it is working,

you can ignore this next part...

Reference

Printer Specifications for HP Officejet 4500 All-in-One Printer Series

Connectivity

The following table contains connectivity options.

Series	USB	Wireless network	Wired network (Ethernet)
HP Officejet 4500 Wireless (G510n)	Yes	Yes	No
HP Officejet 4500 (G510g)	Yes	No	Yes
HP Officejet 4500 Desktop (G510a)	Yes	No	No

If the network is both 2.4GHz and 5GHz,

If you have the option to do so,

Connect the printer to the named SSID network name for the 2.4GHz band.

If your router "sees" the printer connected to the network,

The router can connect both printer and computer to the network.

Next...

Load the Printer Software...

See if you can get the Full Feature Software / full driver printer software to install.

Install the printer software on any computer you want to use for printing / scanning.

Assuming you can get the software to install,

Use HP Scan (part of the Full Feature Software) to scan your documents / image files.

The Full Feature Software supports printing from other programs, for example, Word and Adobe Reader DC 

Your software is located here...

HP Officejet 4500 All-in-One Printer G510n-z Full Feature Software and Driver 

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_2

If the printer software is already installed and not working,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Install the Full Feature Software for the printer

Download and Save the printer installation package for the “Full driver”

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

+++++++++++++++++++++++++++++++++++++++++

The Full Feature Software provides the foundation for printing using other software and programs on your computer.

HP Scan can be called "stand alone" to scan your documents and photos / images.

Examples

NOTE:  Due to the differences between printer model and software versions, your menus might look different from the examples shown here.  Options are also printer model and printer software dependent.  That means your printer might not be able to "do everything" you see in any examples.

Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_4

HP Scan - Save as JPEG

9025_HP_Scan_menu_JPEG_More_Image_All_3

The Full Feature Software provides access to the Printing Preferences.

Called from within other software / programs, Preferences might be called Printer Properties, Properties, More Settings, or similar.

Example - Printing Preferences - Main Menu

9025_Printing_Preferences_Media_Types_10

==============================================================================

Will any of this work?

Honestly, I don't have any idea.

Might work.

What if it works / sort of works / you want more Scan options...

What else?

There are additional Scan options available in Windows 10 - some of these do require that the Full Feature Software / full driver is (already) installed.

NOTE:  Webscan might not work - your printer might - OR might not support EWS...

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Paint (mspaint)

Older software – not brilliant – does work for scanning images.

• Open  Paint
• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

If the Full driver is installed AND working,

If your native HP Scan does not provide all the settings you like,

Consider / Try adding...

HP Scan Extended

• Download-Save-Install

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software (full driver).  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

Disconnect from Virtual Private Network (VPN) connection before downloading.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits from having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
  • Older versions of the HP Smart app no longer support the login feature.
  • Update the application to the latest version to access / use HP Smart

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4500 Wireless All-in-One Printer - G510n 

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