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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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@Tijerina wrote:Subject: I can print, not able to scan.
Product: HP OfficeJet Pro 8710 All-in-One Printer series
Operating System: Unknown
Software / Application: Unknown
Connection Type: Unknown
HP Office Jet Pro 8710
Serial Number - <content removed>
I was able to scan yesterday. Not scanning today. I can print.
Unsurprisingly, that's how many things stop working.
OK one day, next day = broke
Unfortunately, by itself, your comments tell us nothing else about the situation.
A bit of information would help -
For example,
- Operating System / version
- The software / application used to open, view, configure, and submit the job to the printer.
- The connection type (printer to network)
and
Have you completed the following --
- Restart Everything, including the router that controls your network
- Uninstall printer software / Restart / Reinstall printer software
- Reset / Reinstall the HP Smart application
References / Resources
Printer Specifications for HP OfficeJet Pro 8700 Printers
==============================================
HP Printer Home Page - References and Resources
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HP OfficeJet Pro 8710 All-in-One Printer series
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