Printer Status Idle

[Mimi5401]

Hi...I have an HP LaserJet Pro M201dw that is suddenly in idle status.  Currently running Sonoma 14.4.1 on MacBook Pro.

I have tried resetting printing system, unplugging power from the printer and the wall.  There is nothing in the queue.  

How do I fix this?

[Elohi_NR]

Hi @Mimi5401,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To better assist you - Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

While you respond to that, go to System Information to check if the USB is detected or not - 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Mimi5401]

Hi and thanks for your response.  USB is 3.1 BUS .  I disabled malwarebytes/free and printer is still idle.  I had stopped a print order before this happened.,  Printer said there was a paper jam (there wasn't) and then the idle status.

[Elohi_NR]

Hi @Mimi5401 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above as this could be a hardware issue. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.