Printer just shoots paper through printer. Was working fine moments ago

[GoCards67]

HP OfficeJet Pro 8710 All-in-One Printer was printing fine with MS Word now only partly or prints or not at all. Paper just goes through the printer while it goes through the motions of printing.  Nothing is on the paper

[Elohi_NR]

Hi @GoCards67,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer quality. 

Update the firmware and see if that helps. Click here

Step 1: Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the control panel to clean the printhead.

  CAUTION:

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

Swipe up on the display, and then touch Printer Maintenance.

Touch Clean Printhead, and then touch Continue.

A test page prints.

Examine the test page.

If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

NOTE:

If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the print quality is acceptable, touch Done.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.