Printer will not print in color

[TWalker205]

My printer will not print a excel spread sheet in color. The printer options only show black and white.  I have used the trouble shooting feature and updated the printer drivers. the test page only prints in black and white.

[Elohi_NR]

Hi @TWalker205,

Welcome to the HP Support Community.

I understand that you are facing issues printing in color. I'd like to help!

Did it work before? Were you able to print the excel spreadsheet in color?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, uninstall and reinstall the software drivers of the printers and see how it goes. 

Hope this helps! Keep me posted. 

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