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Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
DeskJet 3755
iOS

I purchased a refurbished printer and using the app to set it up it says it’s already connected with its own IP address and locked. I cannot connect to my network. I’m currently using my IPhone 10Max S with iOS 15+. How do I disconnect the printer from the other address? 
Thank you. 

1 REPLY 1
HP Recommended

@LoriSig, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer to your wireless network. Kindly follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

You may also convert USB to wireless, refer to - Changing from a USB to a Wireless Connection

 

For more assistance, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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