Smart tank 7300 is unavailable

[Jkrem32]

Printer is not printing. Did factory reset and went to HP Smart app to connect to internet. Error message says Smart Tank 7300 is unavailable so cannot connect to network

[Rachel571]

Hi @Jkrem32,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble connecting your printer to the network after a factory reset. Here are a few steps to troubleshoot and hopefully resolve the issue:

Check Printer Status: Ensure that the printer is turned on and the status lights indicate normal functioning. After a factory reset, it's essential to check if the printer shows any specific error lights or messages on its display panel.

Network Reset: Since you've already done a factory reset, consider doing a network reset separately. This can sometimes resolve issues that aren't fixed by a general factory reset:

• On the printer, navigate through the menu to find network settings (the exact path can vary depending on your model).
• Look for an option like 'Restore Network Settings' or 'Network Reset'. Select this option to clear all old network settings.

Reconnect to Wi-Fi:

• Make sure you have the correct Wi-Fi password.
• Use the HP Smart app or the printer's built-in menu to reconnect to your Wi-Fi network. Make sure to select the correct network and enter the password accurately.

Check for Software Updates:

• Sometimes issues can be resolved with a firmware update. Use the HP Smart app or the printer’s interface to check and install any available updates.

Check Connectivity:

• Ensure that other devices on your network can connect to the internet, confirming that the problem is specific to the printer.
• Restart your router. This can resolve temporary connectivity issues.

Use a Direct Connection:

• If possible, try connecting the printer to the computer using a USB cable to see if it can print. This will help determine if the issue is strictly related to network connectivity.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support