how do I keep my Instant ink subscription without connecting my printer to the wifi?

[sam1018]

Hello all!

Due to covid, I am unable to return to the UK and hence unable to connect my printer to a Wifi connection. I recently received an email from HP saying that my instant ink subscription would be cancelled if I don't connect it by the end of May. However, I won't be returning to the UK anytime soon, so I was wondering if anyone would know who I could contact regarding this issue or has a solution to this? I tried searching for an email to contact HP support of UK but can't seem to find one. I can't make a local call either and the whatapp option if for HP support ireland. Does anyone know who I can contact?

Many thanks,

Sam 👺

[Dragon-Fur]

@sam1018 

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[Kumar0307]

@sam1018, Welcome to the HP Support Community!

I understand your concern. However, this process is automated. If the printer is not connected to the internet for a certain period of time, the service will be canceled. 

In this case, you may re-enroll the printer to Instant Ink using your account when you return. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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