mac can not find printer

[DeAnn4]

my operating system is macOS Sonoma.  My computer can not find my printer all of a sudden

[Gaya1239]

Hi @DeAnn4 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your Mac suddenly can't find your printer, there are several troubleshooting steps you can take to resolve the issue:

• Check Connection: Ensure that your printer is properly connected to your Mac and powered on. If you're using a USB connection, try unplugging and replugging the USB cable. If you're using a wireless connection, make sure the printer is connected to the same Wi-Fi network as your Mac.
• Restart Devices: Sometimes a simple restart can fix connectivity issues. Try restarting both your printer and your Mac.
• Check Printer Status: Make sure there are no error messages or issues with the printer itself. Check the printer's display panel or status lights for any indications of errors.
• Printer Software Update: Ensure that your printer's software is up to date. Visit the HP website and download/install any available updates for your printer model.
• Reset Printing System: If your Mac still can't find the printer, you can reset the printing system. To do this, go to System Preferences > Printers & Scanners, right-click (or Control-click) on the list of printers, and select "Reset printing system." Keep in mind that this will remove all printers from your system, so you'll need to re-add them afterward.
• Reinstall Printer Driver: After resetting the printing system, re-add your printer by clicking the "+" button in the Printers & Scanners preferences. Follow the prompts to reinstall the printer driver.
• Check Firewall/Antivirus Settings: Sometimes firewall or antivirus software can block the connection between your Mac and printer. Make sure that your firewall settings are allowing communication with the printer.
• Check Wi-Fi Signal: If you're using a wireless connection, ensure that your printer is within range of your Wi-Fi router and that the Wi-Fi signal is strong enough for a stable connection.
• Try Another Device: If possible, try connecting the printer to another device (such as a different computer or a smartphone) to see if the issue is with the printer itself or with your Mac.

Refer to this document: HP OfficeJet Pro 8715 All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

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