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‎03-14-2024 11:10 AM

HP Recommended
Product: HP DeskJet 3772 All-in-One Printer

My printer I get connected to the internet and my computer only to have it disconnect for no reason.  It is a struggle to get it to reconnect.  Why can't it just stay connected?

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3 REPLIES 3

‎03-14-2024 12:14 PM

HP Recommended

It may be incompatibility of your product with current 5Ghz standards. In many cases you will get more reliable performance if you configure the 2.4Ghz channel of your router with a unique SSID and only allow the printer to connect to that SSID.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-15-2024 07:18 AM

HP Recommended

I have tried on the 2.4 wireless as well.  It does not find my printer. 

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‎03-17-2024 09:37 AM

HP Recommended

Ha!  I have tried that as well and printer just doesn't want to connect.  I have now connected via usb cable but I will bet tomorrow it will have gone back offline and it will be a struggle to get it online again.  I hope I will not have to keep running the set up using the usb cable to connect as they defeats the purpose of a wireless printer.  So connected for the next minute.  We shall see.

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