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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 11:38 AM

HP Recommended
Product: MFP M277dw
Operating System: Microsoft Windows 7 (64-bit)

I get a supply communication error from the cyan cartridge.  I have reseated the cartridge and recycled the printer and I still get the same message.  I replaced the cartridge with a brand new unused cartridge, recycled the printer and I still get the same message.  Now what?

1 REPLY 1

‎03-31-2017 06:05 PM

HP Recommended

Are the toner cartridges hp oem or aftermarket. If hp oem then I would think you have an issue with the chip reader and the printer will need service. If aftermarket I would think they have issues with their chips.

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