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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Need help.. I tried resetting the IP manually per your instructions here, but that didn't work, and now when I type the new IP in a browser, I get a 404. I tried using the printer utility to reset my printer with the IP, and it can't find the printer. Yet a wireless report says the config is all ready to go.

 

 

HP Recommended

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

I am employed by HP

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HP Recommended

Accroding to the specs that software is PC only--I'm on a Mac. It's OK, though. I reset my printer settings to the defaults, and that seemed to work--at least I was able to print yesterday, though not today. It's a pain (and kinda defeats the point of having a wireless printer), but if I restart the printer when it acts up, it sometimes works. So I guess I'll just deal with it that way.

 

thanks anyway

 

Helen

HP Recommended

Oh, you did not mention being on a Mac.  What version of OS X?

 

Let's reset the printing system:

- Go to System Preferences > Print & Fax
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Look for the printer, select it and wait until the "Add" button becomes available. Click it. 

I am employed by HP

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HP Recommended

printer is connected to the wireles network, but as I mentioned before all settings works correctly with PC operating with XP but recognized by Vista

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