Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

[Bob_Headrick]

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@wajamala wrote:

Hi,

That patch doesn't work for me.

Once windows update got through with my computer, it wouldn't recognize

HP deskjet 710 either.  (it never would recongize the 712c, not on the list)

I have the dll from your patch.  Is there a .inf file I can put in with that so it'll

show the 712c on the list of available printers?

Microsoft's website claims a download is required from HP,

and HP's site claims the driver is included with windows 7.

Windows 7 shows a list of supported printers, and no, the 712 is not on the list.

This is 64-bit Windows 7 home premium, on which "xp mode" cannot be used.

(The same goes for another printer, the $500 HP deskjet 1220c)

help! help! help!

{Personal Information Removed}

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I am not sure what issue you are having with Windows Update, the Deskjet 710c driver is available through Windows Update under manufacturer HP (not Hewlett-Packard).  It that does not work you can download it manually from the Microsoft Catalog Site.  The Microsoft catalog site is not terribly user friendly, you need to use IE and will need to click on each driver found in the Search function to find the proper architecture.  In the search here the one you want for a 64 bit PC is the one that is 11.6Mb in size.  There is also a driver for the Deskjet 1220c available either from the catalog site or through Windows Update.

[wajamala]

Thanks, Dr. Headrick.    🙂

I got the 710 driver, and the Deskjet 712c can print now.

(I don't know why last week MS update removed the 710 driver...

This time it brought it back.)

I dnlded the driver .cab file for the 1220c, but it'll be some time before

I get a chance to try that one out. (the 1220 is still on a win98 pc)

Oddly, I can't seem to find any button that says "Accept as solution"...

I'll log back in to the forum later on and see if I can find it...

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Mark

[Gaffer]

BIG KUDOES...but I seem to be halfway done.  Appreciate the patch instructions, but for some bizarre reason, the color cartridge (HP # 45) works fine, but the black cartidge (#41) doesn't print at all...the 820Cse makes all the sounds like it's working right, but a blank sheet comes out.  The cartidge has plenty of ink in it and I ran the heads onto a moistened piece of towel to be sure that the heads were flowing...they are.  Any suggestions on what to do to remedy this? 

I'm most grateful to all the printers we are keeping out of landfill by restoring the old classics.  Just curious, but all today's ink jet printers seme ot have a "dirty little secret" around those consumable ind pads that saturate and then BOOM, the printer is toast (until you pay more to replace the pads that a new unit costs.)   Why does this 820 Cse, which is an ink jet, not have that same issue?  There do not appear to be waste ink pads to get filled up in these old workhorses...why? 

[Gaffer]

I swapped out a fresh black cartridge...it works fine now.   thanks for the guidance to allow this old HP warhorse printer to stay alive! 

[jtk]

I tried this for HP 820Cse printer in Vista 64 and it did not work.  Has anyone been able to successfully print using 820Cse printer in Vista 64?

[Gaffer]

JTK, I have the same configuration as you...64 bit with Vista.  If you follow the instructions exactly as listed, your PC should be able to print to the old 820 Cse.  Did you get a parellel to USB converter from a local store?  I got a generic one for about $9 at MicroCenter.  Keep trying...you'll be happy you got it running.  This printer is a beast on durability and longevity. 

BTW, you might also want to give your waste ink repository a tune-up.  I found this easy to do.  You'll see a panel on the right hand side by the power light.  Gently pry the door off with a smal screwdriver (see the slot on the back.)  You'll then use a small bit torx head driver to get the retaining screw off the black box.  Slide that out and run it under a heavy stream of hot water from a utility sink, turning the whels to get them 100% clean.  There aren't any electronics to get fouled up on this litte black box, but just to make sure it's fully dry, apply a hair dryer to get the wheel assembly dry and then reinstall.  You'll get another 10+ years of use out of the this excellent printer!   

[Bob_Headrick]

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@Gaffer wrote:

BIG KUDOES...but I seem to be halfway done.  Appreciate the patch instructions, but for some bizarre reason, the color cartridge (HP # 45) works fine, but the black cartridge (#41) doesn't print at all...the 820Cse makes all the sounds like it's working right, but a blank sheet comes out.  The cartridge has plenty of ink in it and I ran the heads onto a moistened piece of towel to be sure that the heads were flowing...they are.  Any suggestions on what to do to remedy this? 

I'm most grateful to all the printers we are keeping out of landfill by restoring the old classics.  Just curious, but all today's ink jet printers seem ot have a "dirty little secret" around those consumable ind pads that saturate and then BOOM, the printer is toast (until you pay more to replace the pads that a new unit costs.)   Why does this 820 Cse, which is an ink jet, not have that same issue?  There do not appear to be waste ink pads to get filled up in these old workhorses...why? 

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I replied to your post in the Microsoft Answers forum but will repeat it here for the benefit of others: The "old school" inkjet printers have printheads built into the ink supply and they are replaced with every supply change.  The newer printers have separate ink supplies and printheads, with the printheads either being permanent and non-replaceable or semi-permanent but relatively expensive.  In the latter case more servicing is required to keep the printheads clear throughout their life, hence the larger service station area. See this page for more information on how ink is used.  In that page the Deskjet 820 is referred to as an IPH (integrated printhead) printer and the newer models are IIC (individual ink cartridge) printers.  

While many printers these days are IIC there are still IPH printers available.  My favorite HP models are those that use the 96/97 series cartridges such as the Deskjet 6940.  These have similar print capacity as the 45/41 cartridges used in the Deskjet 820 but are much faster and have higher quality printing.  I am also a big fan of the automatic two-sided printing available on the newer models.

For your failed cartridge you might try cleaning the cartridge contacts as shown here.

[Bob_Headrick]

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@jtk wrote:

I tried this for HP 820Cse printer in Vista 64 and it did not work.  Has anyone been able to successfully print using 820Cse printer in Vista 64?

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If you are using a USB-parallel converter cable then make sure it is supported in Vista 64.  These are often problematic....

[wideranging]

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@Bob_Headrick wrote:

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The "old school" inkjet printers have printheads built into the ink supply and they are replaced with every supply change.  

To Bob Headrick

 My 722c doesn't print yellow any more, presumably because I used grayscale most of the time to save on colored ink.  I thought it was because the cartridge had run out of ink but when I replaced the cartridge, the new one still didn't print yellow.  I assumed the ink in the jet had dried out and clogged it. Now I'm confused.  If the printheads are in the cartridge shouldn't installing a new cartridge have solved the problem?  Also is there a document you can point me to that would help me unclog it?

[Bob_Headrick]

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wideranging wrote:  [snip]  My 722c doesn't print yellow any more, presumably because I used grayscale most of the time to save on colored ink.  I thought it was because the cartridge had run out of ink but when I replaced the cartridge, the new one still didn't print yellow.  I assumed the ink in the jet had dried out and clogged it. Now I'm confused.  If the printheads are in the cartridge shouldn't installing a new cartridge have solved the problem?  Also is there a document you can point me to that would help me unclog it?

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The likely cause is a very old (or refilled) #23 cartridge.  The cartridge does have the printheads included, but they do have a shelf life.  If the cartridges are stored for a long time even "new" cartridges may fail, usually in cyan or yellow first.  Check the date on the cartridge package if you still have it or check the warranty date as shown here.  You can verify the cartridge is the issue by gently blotting the printhead on a damp tissue.  A good cartridge will have a strong stripe of cyan, magenta and yellow.  Your cartridge will likely be missing yellow.  

You may be able to recover the old cartridge by soaking the printhead nozzles down in 1" of hot water for 15 minutes.  After soaking gently dry the electrical contacts with a lint free wipe (a coffee filter works well).  The best solution is to replace the cartridge with a fresh one.  Another trick I have heard of but never tried is to put the cartridge nozzles down in an old sock, then take it outside and swing it vigorously around your head a few times.  This can help clear an air bubble that has formed in the printhead and is blocking the ink flow.

When buying new cartridges look for the date on the lower right on the back side of the package.  The warranty date is two years form the manufacture date.   Earlier cartridges had an "install by" date that was eighteen months from the manufacture date.

When storing cartridges for an extended time keep the cartridges standing upright as they would hang on a store display.  Also keep the cartridges in a cool place for maximum shelf life.  (HP probably does not recommend storing the cartridges in a refrigerator,  but if you do this take the cartridges out and let them come up to room temperature for a few hours before installing them in the printer.)