Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

[mikec822]

Bob,

I gave up on getting my HP 722c to work on Vista again.  I bought a PC with Windows 7 on it and replaced parents older machine with my old Vista machine. I then applied the patch on the new machine so I can use the HP 722c and it works like a charm.  Thanks.

Mike

[blu31]

Perfect!!

Thanks so much!!!!

[VeronE]

Thanks for the patch! I have just installed my HP710C on my new PC running Windows 7 64-bit, using a USB to parallel connector as follows:

Install the cable first, let Windows find the driver for the cable

Power up the printer and connect to the cable

Go to "devices and printers" - refresh the list and find the 710C to install the drivers

Replace the drivers with your patch as per the instructions in this thread

Delete the printer again and re-install choosing the option to use currently installed drivers.

Then it worked printing from Word! (before this there wasn't a spooler error, there was a message saying no printer was installed)

Without your help I would never have been able to work out what was wrong. I found this post by accident. I'm 58 and not all that technical, if I can do this anyone can. Only one question.... if this is a known problem, why on the earth isn't the patch file included in the normal driver software??

thanks again, my printer is now working thanks to you. Many thanks!

[SUMFUN]

Thanks much, Bob. Your solution was right on and your instructions were clear and easy to follow. You've saved my "oldie but goodie"printer from the scrap heap. Thanks.

[Bob_Headrick]

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@VeronE wrote:

Thanks for the patch! I have just installed my HP710C on my new PC running Windows 7 64-bit, using a USB to parallel connector as follows: [snip]

 Only one question.... if this is a known problem, why on the earth isn't the patch file included in the normal driver software??

thanks again, my printer is now working thanks to you. Many thanks!

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I am glad I could help.  

The patch is not "official" although it is actually made of files from the x64 drivers.  To officially release the patch would require a $ignificant amount of testing, which does not seem to be in the works for printers that were originally released a dozen years ago or more.  I do agree that it would be nice if the HP download page for the drivers at least mentioned the patch.  I do not work for HP and have very little leverage these days to drive changes.

[VeronE]

Thanks anyway - I object on principle, to having to ditch perfectly usable machines, just because they are old - for environmental reasons apart from anything else.  The 710C has given totally trouble-free service, the whole time I have owned it since I bought my original PC, longer ago than I care to remember. i am now recommending your patch to anyone I can, since if you read the reviews on Amazon it's obvious that a number of people have had this same problem and have ended up buying new printers. BTW the cable used was by ABC Products from Amazon.co.uk at http://www.amazon.co.uk/gp/product/B000PALZFO/ref=oss_product if you want to add this to your list of cables that work.

[keller22]

I feel like a real plonker, but when ever i enter the DOS command with run as administrator command and enter the directory address - %windir%\system32\spool\drivers\x64\3 it states the following -  C:\windows\system32\drivers\x64\3 is not recognised as an internal or external command, operable program or batch file.

I am running W7 Ultimate 64 bit.

Printer 710c on USB001.

If anyone can please help.

[Bob_Headrick]

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@keller22 wrote:

I feel like a real plonker, but when ever i enter the DOS command with run as administrator command and enter the directory address - %windir%\system32\spool\drivers\x64\3 it states the following -  C:\windows\system32\drivers\x64\3 is not recognised as an internal or external command, operable program or batch file.

I am running W7 Ultimate 64 bit.

Printer 710c on USB001.

If anyone can please help.

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The command to type in the DOS window is:

CD %windir%\system32\spool\drivers\x64\3

[keller22]

Great, as they say, one small step, thanks for the nudge, buttt now all that happens in dos is -

C:\windows\system32\drivers\x64\3 and a blinking curser ?? 

sorry can you prompt any further. please.

[keller22]

Hi again, Just to let you know i finally got the printer to work. I was getting nowhere in DOS so after a bit of searching i was finally able to copy and paste via explorer. Hey presto im happy again.

Thank you so much for your time and a great link.