Fax keeps ringing

[Algonquinmom]

Recently the fax has been ringing constantly (every 30 - 60 seconds) indicating an incoming call.  It rings once, indicates it's connecting and then back to the home screen.  No incoming fax received.  I've tried changing the fax settings, shutting the multi-purpose printer off and unplugging it and plugging back in after 10-20 minutes.  Still rings and nothing.  Is there anyway to stop this so-called incoming call?  It's very annoying.  SInce this is a wireless printer, I don't want to keep it turned off.  Thanks for any help provided.

Monica

[Sunshyn2005]

Hi @Algonquinmom 

How unusual!  Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector

^ This is not limited to Laserjet printers.

Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.

Also, please click the appropriate link below to ensure the printer has the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.

 HP Officejet Pro 8600 N911g_n Firmware (plus and premium models)

HP Officejet Pro 8600 N911a Firmware ( 8600 e-All-in-One Printer)

I hope this helps.

[Algonquinmom]

Thanks for the response and possible solutions.  Unfortunately, it did not solve the problem.  I do have the most current version of firmware installed as well.

Any other ideas?  This is driving us CRAZY!!!!

Thanks,

Monica

[Sunshyn2005]

Hi @Algonquinmom 

At this point, I think it would be best of you called in. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

[ddoyle5243]

I am having the same issue.  New printer/fax and it has been ringing every few minutes since it was connected.  What is the solution?

[Sunshyn2005]

Hi @ddoyle5243,

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.