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09-14-2014 07:00 PM
Hi, I have a hp photosmart 5520 that has been bought for about 1 and a half year. When I was going to use my computer, my printer started blinking its lights and a blue screen popped up with an error C4EBA341. I searched all over the internet for fix but no results, and my only option here is to post a question. Please someone help, I use my printer alot for school.
09-16-2014 03:12 PM - last edited on 03-08-2017 01:31 PM by OscarFuentes
Hello there! Welcome to the forums @Arian_I ,
I read your post about your Photosmart 5520 showing an error code and a blue screen. I have a couple of suggestions that might help you!
1. Update the firmware - Getting the Latest Firmware and Product Updates
3. Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
4. Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
I work on behalf of HP
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