-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Printers Archive
- Re: black ink not working
Create an account on the HP Community to personalize your profile and ask a question
02-24-2012 10:05 AM
Make sure you keep changing the paper towel in the bottom of the warm soapy bowl. I did this three times. After that I ran it under warm water and was amazed how the black ink kept coming. It had been very badly clogged. I carefully patted (not rubbed) the unit dry. A hairdryer sounds good too. You could also use a few swabs for the crevices.
When I put the device back in the machine it too FOREVER to realign. I never did the 'clean the heads' thing. In fact, I went and did something else while it was realigning. When I went back and try it out it was set to go and it worked.
I so hope this works for you. I was so thrilled it worked for me.
02-24-2012 02:22 PM
@dde0apb wrote:Bob, do you have any bright ideas about the 920 series printers as in the problem I outlined above? Essentially tried new print head to no avail, different cartridges, both XL and non XL for the black, and still it will not print in black. (Yes, I have cleaned the contacts where the print head connects) A friend says his business has had lots of trouble with the 6500 series printers, with them randomly not printing some colours / black. The only bright spot was after putting in a different head and the 920 black, It printed - lightly - half a page of black and then went back to the earlier non-black behaviour.
Any advice appreciated. Thanks
The post here may help. Make sure to check the vents in the ink supply.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
02-24-2012 02:28 PM
@dasaborner wrote:Thanks for the encouragement. I'll try soaking it again. Perhaps drying it with a cool hair dryer might dry it out faster.
A hair dryer, even on the cool setting would not be a good idea. I would suggest gently patting the electrical contacts with a lint free cloth (a fresh coffee filter would work). Do not disturb the nozzle plate, it is fragile and can be damaged. Blowing air on the nozzles may cause the nozzles to dry out (and clog) or air to be ingested into the printhead (also causes clogging).
I would also suggest not using soapy water, use only clean water, preferably distilled.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
02-24-2012 03:29 PM
Thanks for all the help. I have just completed the second round of 5 minute soaking in (non-soapy) hot water, dried it, and after attempts at allignment (2) and 3 rounds of cleaning the printheads, still no black. Starting to run out of the colors, so I'll wait to try again tomorrow. I may have to buy another printer. Probably will avoid the HP series as this is the second HP printer in two years that has failed.
Do we have any clue if the engineers at HP (or in China) have addressed this malfunction that so many of us are experiencing?
02-24-2012 03:55 PM