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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 08:21 AM

HP Recommended
Product: HP Laserjet P1005
Operating System: Microsoft Windows 10 (64-bit)

When I plug in my HP Laserjet P1005 to my new laptop, the plug and play does not detect the printer.

 

I used HP Support Assistant and it sais no device found.

 

The printer works on my old laptop, also running Windows 10.

2 REPLIES 2

‎03-22-2017 08:29 AM

HP Recommended

Please check if the below document helps in resolving the issue:

 

http://support.hp.com/in-en/product/hp-laserjet-p1005-printer/3435674/document/c02124639

 

Although I am an HP employee, I am speaking for myself and not for HP.

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‎03-22-2017 09:06 AM

HP Recommended

Thank you for your reply

 

I found the problem using the HP print and scan docter, which detected my printer had the wrong driver package.

 

Downloaded the following:  ljP1000_P1500-HB-pnp-win64-en.exe

 

Problem solved

 

Thank You

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