cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
rbid
New member
6 4 0 0
Message 1 of 10
1,072
Flag Post

HP Officejet Pro 6830 wont print on Win7, see port configuration error 0x0000007b.

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 7 (64-bit)

Hello World,

 

Printing from my PC towards our brand new HP Officejet Pro 6830 leads to nothing, any application, sends the job, but as soon the job is sent, it dissapears from the printer queue and nothing goes out.

 

Conectivity:

  1. Printer connected via Wifi to the home router (dlink wireless router), and the router is connected to an HP 1000gb switch that connects all the family desktops (all Win7 64bit)
  2. The printer works correctly, because from other PCs I'm able to print, as well via the internet by sending e-mail to the printer... but not from my main desktop PC with Win7 64bit.

Scenario:

  1. Installation when all as required (using the CD that comes with the printer), it was easy to install, selecting a wifi conection although the desktop does not have a wifi card, but the printer is in wifi. (same installation as other PCs.
  2. Sending a print job, from any application, leads to nothing, no complain from PC side, but no job appears on the printer. (the job appears for some milliseconds on the windows spooler window and then it dissapears with no warning message)
  3. Using the HP tools, I can manage the printer, and even print a status page, I guess this is because the HP tools talk directly to the management TCP/IP port of the printer and do not use the windows spooler)
  4. Opening the windows spooler window for the printer [(1) and (2) from the screnshot below], and selection "properties [(3) from the image below], I open the printer properties, selecting the port [(4) from the image below], and trying to configure the "port" for the printer [( 6) from below], leads to a pop-up dialog with an error message [(7) from below.

printer spooler

Printer port error message

 

[Edit]: I do not see the images any more, here are two links that point to the images:

<img src="http://images.devs-on.net/Image/ZJSaw22XZO0tYdFB-printer1jpg.png" alt="Screenshot" />

<img src="http://images.devs-on.net/Image/syS69POVRGXlYuxC-printer2jpg.png" alt="Screenshot" />

 

One of the differences between this compute and the others, is that the others have a fresh installation of windows and this is an old windows installation, that had a Samsung all-in-one laser printer that died and was replaced by the HP all-in-one printer.  The drivers and tools for the old printer were removed from the system.

 

I tried to re-install the HP printer using the all-in-one driver (OJ6830_73.exe) with no succes, even after dooing a full removal for the old HP printer with a PC reset before re-installing the printer.

 

Any sugestion?

 

Thanks in advance.

0 Kudos
9 REPLIES 9
HevnLgh
Retired
Retired
7,878 7,777 398 990
Message 2 of 10
Flag Post
HP Recommended

Hi @rbid,

 

Welcome to the HP Support Forums! 🙂 I see you are getting a port configuration error message on your Windows 7 Computer. You can send a print job to your HP Officejet 6830 but nothing prints.

 

I would like you to use the Microsoft support tool and let me know the resutls: MSFIXIT

 

What happens? 

 

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help. 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
rbid
Author
New member
6 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Thanks HevnLgh,

 

I tried the MSFIXIT, but it did not help.

 

It was like a catch-22 situation, You run the MSFIXIT to check the installation and the tool asks to uninstall. (and fix some registry). Re-installing the drivers after using MSFIXIT leads to the same.

 

Also the opposite, run MSFIXIT to uninstall the HP drivers, and then reinstall leads to the same behavoir.

 

By the way, this time the installation toooook much longuer, and it failed with the FAX connectivity, although if I press retry,  it continues with the installation. (Disclaimer: I did not try to send a fax from the PC after installing the drivers, because now I'm focused in making the printer work)

 

Currently I have only two printers, the HP Officejet Pro 6830 (Network) printer, and the Office Microsoft XPS Document Writter.

 

Running "ping" towards the printer works, that is the printer answers as a good boy.

 

Any additional sugestion?

 

Thanks in advance.

 

--- Ricky Marek.

 

0 Kudos
RnRMusicMan
Retired
Retired
14,802 13,833 749 1,787
Message 4 of 10
Flag Post
HP Recommended

Hi rbid, 

 

I saw your post, and I am happy to help! 

 

Please try the steps within this guide, Printer is Offline (Windows) and let me know what happens! 

 

(Even though the guide title may not match your issue, I think these steps will help.) 

 

If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

0 Kudos
rbid
Author
New member
6 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Hello RnRMusicMan,

 

Thanks for the link to the other thread regarding Printer is Offline (Windows), I followed, and not the situation got worse. After re-installing the package,  I can't install it again because the installation process gets stopped when it tries to access the "FAX".

 

For the screenshot below, I turned off the "firewal", and run a CMD window with "ping /t printer-ip-address" and then I started the installed. The installer gets stuck that it can't find the FAX.. when pinging is possible and also no firewall.

(For thouse do not see yet the image, the installation pops out a dialog box in the step between "2" and "3", during the 4th dot... asking for retrying,  pressing retry leads to the same, pressing cancel leads to a step that it can not continue (no next button), The only way to go out is to kill the process that does the installation.)

 

fax.jpg

Now, I need desesperately a solution, because now, the installation is broken. (I may need to run the MSFIX and friends..

 

Please H E L P.

0 Kudos
RnRMusicMan
Retired
Retired
14,802 13,833 749 1,787
Message 6 of 10
Flag Post
HP Recommended

Hi rbid, 

 

Thank you for your response! 

 

Please try the following steps in this order: 

 

 

If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps will help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

0 Kudos
rbid
Author
New member
6 4 0 0
Message 7 of 10
Flag Post
HP Recommended

@RnRMusicMan wrote:

Hi rbid, 

 

Thank you for your response! 

 

Please try the following steps in this order: 

 

 

If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps will help! 🙂


Same as before:

- when trying to install the FAX, it can't reach the printer.

- pinging the printer by IP, the printer answers correctly (few ms delay)

- No firewal, no antivirus, brand-new-user-account with admin priviledges.

 

Now, the scenario is that when it tries to install the fax ([1] from the screenshots below),

I get a window that asks to retry or cancel..

- Pressing retry ([2] in the screenshots below), leads me to the same window after a few minutes.

- Pressinc cancel ([3] in the screenshots below), go to the next dialog box and there is no "next" and the installation leads to a dead end, the only way is to use the task manager to kill the installer, leading to a broken place. ([5] in the screenshots below).

 

Fax-not-detected.JPG.jpg

 

Fax-not-detected-no-next.JPG.jpg

 

Any sugestion?

 

Thanks in advance.

 

--- Ricky MArek.

0 Kudos
Dvortex
Retired
Retired
9,855 9,843 924 1,633
Message 8 of 10
Flag Post
HP Recommended

Hello @rbid,

 

Great effort on troubleshooting and capturing the error screens. I would suggest you try the steps below as well:

 

•                     Unplug the USB cable from the printer and computer if present.

•                     Go to control panel – Programs and features – Select all HP envy printer entries and uninstall them.

•                     Go to control panel – Devices and printers – Select each of the printer entries and then select remove printer / device.

•                     Now press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

•                     Under print server properties, go to drivers - remove any entry there as well.

•                     Again go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

•                     Now restart your computer.

•                     Open the Run window again, type “services.msc” and press ok to get services window.

•                     Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

•                     Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

•                     Repeat the same exercise on “Function Discovery Resource Publication” as well.

•                     Click on http://ftp.hp.com/pub/softlib/software12/COL54365/bi-131210-2/OJ6830_Basicx64_73.exe and install the drivers.


Let me know if that helps!

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
rbid
Author
New member
6 4 0 0
Message 9 of 10
Flag Post
HP Recommended

@Dvortex wrote:

Hello @rbid,

 

Great effort on troubleshooting and capturing the error screens. I would suggest you try the steps below as well:

 

•                     Unplug the USB cable from the printer and computer if present.

•                     Go to control panel – Programs and features – Select all HP envy printer entries and uninstall them.

•                     Go to control panel – Devices and printers – Select each of the printer entries and then select remove printer / device.

•                     Now press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

•                     Under print server properties, go to drivers - remove any entry there as well.

•                     Again go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

•                     Now restart your computer.

•                     Open the Run window again, type “services.msc” and press ok to get services window.

•                     Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

•                     Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

•                     Repeat the same exercise on “Function Discovery Resource Publication” as well.

•                     Click on http://ftp.hp.com/pub/softlib/software12/COL54365/bi-131210-2/OJ6830_Basicx64_73.exe and install the drivers.


Let me know if that helps!

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!


Same as before... get stuck in the place that the installer can't talk to the printer. Something in the previous games got corrupted.

 

Is there a registry script that cleans all HP stuff?

 

I guess that some leftovers from the previous games in trying to make this computer talk to the printer got corrupted and now every time it gets to this point, there is no way how to make the "basic drivers" to complete the installation.

 

Thanks for your effort, but I still need help.

(I have run exactly your instructions)

 

Best Regards

 

--- Ricky MArek

0 Kudos
Dvortex
Retired
Retired
9,855 9,843 924 1,633
Message 10 of 10
Flag Post
HP Recommended

Hello @rbid,

 

I understand you would like to try and clean the registry entries as well.Let’s first take a backup of the registry to avoid any unwanted damage or to revert back to its original settings. Follow the steps blow to create a registry backup and to delete the printer entries.

 

  • Press “Windows logo key” + “R” to get the run pop-up window. Type “regedit” and press ok.
  • To back up the entire registry, click Computer. Click “File”, and then click “Export”. Type a name for the backup file and save the backup copy to the location of your choice.
  • Now, to delete the printer drivers, expand the “HKEY_LOCAL_MACHINE” – “SYSTEM” – “CurrentControlSet” – Scroll down to “Print”.
  • Expand “Environments” – “Windows x64” – “Drivers” – Right-click on any HP Officejet and delete the same. Also, expand “Print processors” under Windows x64 and delete all folders except “winprint”.
  • Minimize “Environments” and expand “Monitors” – Delete all the folders which start with “HP” (Only keep Local port, Microsoft shared.., Standard TCP/IP, USB monitor and WSD port)
  • Minimize “Monitors” and expand “Printers” – Delete all the folders which say “HP Officejet..”
  • Check the fig below for reference.

 Registry printer driver.JPG

 

Once done, try to install the drivers again. You can use the link I sent you in the previous message.

 

Let me know how that goes. I’ll watch for your reply!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation