HP Officejet Pro 8600 Plus control panel is just a blank screen

[jeeperskeeper]

My HP Officejet Pro 8600 Plus, operating system is Windows 7 64-bit, was working fine and one day the control panel screen was blank - all white, no words or icons.  Have tried everything I know.   Anyone have this happen???

[gfr6458]

Same thing happened to my Officejet 8500a.  Screen is white.  I can press the screen and hear "beeps", but I have no idea what I am selecting. 

HP printers used to be great, but now I am not so sure!  Switched to an Epson!

[Jessicam7]

How do I fix a blank display screen with no words or icons. The printer still works. When turn on my computer it says couldn't login to admin. Sprinter account too.

[Gordon_H]

Hi Jessica,

Welcome to the HP Consumer Printer Forums.

Although this may be a hardware issue, there are a couple things you can try first.

1. Unplug the power cable from the printer and the wall.

2. Wait 2 minutes.

3. Plug the printer back in directly to a wall outlet (no surge protectors or power strips)

Let me know if this helps or not.

[kicmiller]

That fix did not work.  My screen is still blank / black.  I cannot copy or scan without the screen.  Does HP have a fix, other than me returning this printer?

[Gordon_H]

Hi kicmiller,

Since the above mentions steps did not resolve the issue, it does appear to be a hardware issue, I recommend getting the printer serviced.

First, you will want to determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

• If your product is in warranty , contact HP.

• If your product is out of warranty , click here to view additional printer support options starting as low as $20.

[820Rich]

created new post

[braddahbill]

I had the same problem. I called HP support 800-474-6836 and told them my printer was 6 months old and the screen went gray.

After doing some trouble shooting steps, the tech transfered me to a supervisor who said they will send out a re-ferb printer. I suggest you try the same.

[-JohnB-]

braddahbill,

Thanks for posting the solution that worked for you :)! I am sure it will help others in the community. Let us know if you run into any other problems.

Best of Luck!

[angryowner]

I had the same problem.  I phoned the HP help-site.  After 15 minutes of being on hold and having my contacts taken (and politely declining being put on the HP marketing list), I was told that my HP printer was 3 days out of warrenty; had a hardware failure; and that HP would do NOTHING.  I was summarily dismissed.

I would recommend NOT buying this model, but looking at competitive products.