HP Photosmart Plus B210 connects to network but cannot enable Web Services

[TurnerFam4]

I am on my second HP Photosmart Plus B210 and neither printers have been able to enable Web Services.

When I try to connect I get "Cannot Connect to Server".

I have had my computer, router and printer settings checked by HP Support desk.

I have changed my IP Settings to manual and set up DNS settings as per the Network Config report.

I can print without connecting with a USB cable and I can see the printer on my internet browser but for some reason this printer cannot download Product Updates or enable Web Services.

In desperation, I have got another router - a BT Home Hub 2.0 (which I had spare) and tried this in case my Netgear DG834G Router was causing the problem but this has not changed / helped my problem.  I still cannot enable Web Services.

Do I take up HP's offer of a 3rd printer?

[wade1027]

Hi TurnerFam, 

Try the setting you ip address to manual, but this time enter 8.8.8.8 for the preferred DNS and 8.8.4.4 for the alternate DNS.

[wade1027]

Another replacement printer most likely wont be any help as your enabling web services issues are network related, not hardware.  

[TurnerFam4]

Hi

I have already done this as it was what HP Support desk told me to do.  Has not helped I am afraid.

[quique123]

I have the same problem...ive already done that and still get connection error.

[kallidad]

I have a Photosmart 7510 and I have the same problem.  I also have a Photosmart Premier all in one.  I do not have the problem on the Premier.  I was on the phone with HP about an hour and a half this morning and we couldn't solve the problem with the 7510.

[quique123]

This is absolutely ridiculous!  My HP rep just came by and told me that the printer is not made to be updated wirelessly, that I have to use the USB cable.  So I asked them for the USB cable and they told me it DOES NOT come included in the box.

Why would HP make a product that requires a cable to update yet not include a cable to do so?  That sounds cheap or abusive...

[TurnerFam4]

If you need a USB cable, you connect it to the printer and then it will do a product update?  It is worth a try if this is so.

[quique123]

Yeah, it is worth a try.  I had my HP rep get me one ASAP...but its still silly on HP's part.

Its like selling you a car and saying, "Oh but if you want to use the radio, you have to buy this remote for it because the keypad on the stereo we provide does not work"  .. "Oh and we dont include the special remote with the car"...

That's just not worthy of the brand "HP"

[GWE]

Did you ever get this resolved because I am having the same problem.