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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 02:34 PM

HP Recommended
Product: HP6500 e709n
Operating System: Microsoft Windows 7 (32-bit)

HP Solution Center no longer connects to my HP6500 e709n so I am no longer able to scan documents or pictures to my computer.

 

I cannot find the original installation disk to reinstall photosmart software. Is there anywhere I can download it without reinstalling all of the other drivers?

 

The printing functions work fine; it's the scanning functions that are no longer accessible.

 

I am using a desktop computer running Windows 7 (32-bit) on a wireless home network. My printer is properly configured to the Wi-Fi network, but when I open the HP Solution Center, it displays an old IP address. When I click on any of the scan functions, a window pops up saying "The HP imaging device was not found" and a whole list of fixes, none of which have worked.

 

Help please!

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