Solved: Re: Help with cold reset for M1536dnf - Page 2 - HP Support Community

pcwizard · ‎03-13-2012

Hi HPin718,

Please refer to your private messages.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

pcwizard · ‎03-13-2012

Hi HPin718,

Did the steps I provided in the phone call resolve your issue for you?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

HPin718 · ‎03-13-2012

Yep. Thank you very much!

elijahb77 · ‎03-14-2012

wow, so informative!

that is sarcasm.

so what was the fix. you resolved it out side of the forum. the whole idea is to make it easier for someone to find an answer that someone else already found a fix for.

I am in the same situation and ned a fix for this and you have hidden it from us.

HPin718 · ‎03-14-2012

Yes I get your sarcasm. What should also be obvious is that manufucturers frequently omit sensitive information from user manuals, and discourge dissemination of such info on support forums, out of security concerns. I've experienced this with devices I've owned from other manufacturers, and it was pretty clear after finding no trace of this in the manual that this is what was going on here as well.

I don't really agree with this practice, as it just makes life more difficult for the enduser for what amounts to probably little extra protection against any serious hacker. But it is what it is. Anyway PCWizard was very helpful and hopefully he can help resolve your issue as well.

pcwizard · ‎03-14-2012

Hi elijahb77,

I sent you a private message.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

pcwizard · ‎03-14-2012

Hi elijahb77,

Let me know if the steps provided to you during our call today resolved your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

dbrey99 · ‎03-18-2012

Ouch!

I've been following this since February as I have the same issue. I understand the security thing and all, but ok whatever. Can someone get back to me with the process.

pcwizard · ‎03-19-2012

Hi dbrey99,

Check your private messages.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

elijahb77 · ‎03-19-2012

Yes the info resolved out problem. The process was very quick and simple. Thank you for your help.

I do understand that manufacturers keep sensetive info to themselves, but they also keep more spells than they sould. I do hope this instance is just because they don't want the solutions posted, but don't mind it being given word of mouth. It makes some sense security wise.

Anyway, thanks for your help and again the process does work and is very simple.

Help with cold reset for M1536dnf

Create an account on the HP Community to personalize your profile and ask a question