How do I reset the 940 ink cartridge chip on Officejet Pro 8500 Premier?

[cernicalo54]

Thank you for responding to my question.  I have not tried to refill the ink cartridges yet.  I have bought remanufactured/refilled cartridges.  Can you explain to me how I go about finding the page count?  Is it on the printer itself, or do you go through the computer?  Thanks again.

[mfinger1960]

The website that queries the printer and gives these results has been dropped.

However, there is a printer report (instructions for the older 8500):

1.  find the wrench button (just left of the OK button).

2.  Press twice to "print report"

3.  press OK to select that one

4.  Press the wrence to get to #4 entry which is a diagnostics self test.  Therere is a "Pages printed" that contains 4 counts, including the one you want.

Mark Finger

[Ciara_B]

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@cernicalo54 wrote:

Thank you for responding to my question.  I have not tried to refill the ink cartridges yet.  I have bought remanufactured/refilled cartridges.  Can you explain to me how I go about finding the page count?  Is it on the printer itself, or do you go through the computer?  Thanks again.

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Hi, I think the Print Quality Diagnostic report will show the page count. See Solution 4 in the link below

http://support.hp.com/us-en/document/c01980797

Ciara

[dune105]

I too will never ever buy HP again! they have amazingly advanced machines, too advanced.

I seem to be working for the Bloody machine! give me A machine that WILL allow me to fill ink in a tank rather than coplicated cartridges that involve hi tec in their manufature (not very echo-friendly!) - I would agree to pay more for a machine that is more echo-friendly and more customer friendly rather that HP friendly!. The prices of the ink cartridges are prohibitive, they run out in a jiffy and the **bleep** machine keeps checking itself, aligning itself and most annoying - getting stuck just when i need the stupid thing most, not to mention the waste of ink when it cleans the printheads!

NEVER AGAIN hp!!!!

[Remag1234]

I have been using Epson printers for years. Great printers but the print heads clog on a regular basis, which uses lots of ink in the cleaning process. The next time [which will be soon] the print heads clog I'm ordering an HP printer. Some of you whiners are just to stupid or cheap to know a good printer when you see one.

[free2print]

I have noticed that once the page count is hit, the printer does not get out of sleep anymore when you send a print job to it. Is it the same thing for you? (I also have a CISS with hp8500). The only way around that seems to be to open & close the cartridge door. Then you can print...

[cernicalo54]

Thank you for replying.  I haven't looked into how to find the page count.  Can you tell me how to find the page count?  Thanks.

[Ciara_B]

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@cernicalo54 wrote:

Thank you for replying.  I haven't looked into how to find the page count.  Can you tell me how to find the page count?  Thanks.

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Hi, I think the Print Quality Diagnostic report will show the page count. See Solution 4 in the link below

http://support.hp.com/us-en/document/c01980797

Please mark this post as Solved if it solves your query. Thanks, Ciara

[cernicalo54]

Thank you.  But how do I mark this as solved?

[pgfromlb]

I too have replaced cartridges and still get catridge errors.  please advise