I see that you are having some issues with contacting HP Support. You can do so by clicking on this link. You can also reach support by contacting @HPSupport. You are also more than welcome to post your questions here and I can assist you further.
Please let me know if you are able to resolve your issue. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
~DocCottle I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!