• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-11-2017 10:04 PM

HP Recommended
Product: Ipad air
Operating System: iOS

I purchased a new sprocket and it paired to my IPhone, but when I try to pair to my IPad Air (just updated and full charge) after several attempts the little wheel just kept spinning, then finally it gave me the following message: Pairing Uncuccessful "HP sprocket (82114) is not supported." I only got that message once and have tried several time with no results... The sprocket turns on and off with no problem, but I would really like to use it with my IPad.

1 REPLY 1

‎05-12-2017 08:17 PM

HP Recommended

Hi @Paditle

 

If you turn off the bluetooth radio on your iPhone, the sprocket should be detected by the iPad and able to pair.  Sprocket can only pair with a single iOS device and will be locked to your iPhone until you either turn off bluetooth or unpair (forget) the sprocket from the bluetooth menu.  

 

Let us know if that helps!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.