Laserjet CP1025nw HP system tray has stopped working

[pcwizard]

Hi diddybrown12,

Go into the printer preferences, disable bi-directional printing, which is found by right clicking on pinter>choose printing properties>click on ports tab>uncheck bi-directional printing.

Let me know if this resolves your issues?

[rengo07]

Hey AlAdvantaje and all people who took a little time trying to solve this annoying issue for this HP printer.

As your last answer, I'm also waiting to finish the ink and also change my printer.

It has been dissapointing that no tech support could solve this.

Imagine here in my country there isn't a decent phone call center to try any support from HP.

To pcwizard, please stop giving the wrong answer, because it doesn't solve the issue and it isn't helpful.

Thanks for your time but it has not  solved the problem.

[LuisV]

I am reproduce the same errors on Windows XP with the LaserJet CP1025nw color, a technician HP to tell us the truth to make a desicion

[pcwizard]

Hi LuisV, 

Update the firmware on this printer, and let me know if you still experience the same issues?

HP LaserJet Firmware Update Utility

[LuisV]

The firmware is update. The error is the same...please help. The solution fail.

[pcwizard]

Hi Everyone, 

Let me do some checking on this issue again, and will get back to you soon as i can.

[leutzu_mik]

Hy everyone, excuse my english, i made my account only to reply to this thread!

10 minutes before, berfore performing a restart  i was wery angry on hp, 2 days, more than 20 hours i spend on trying to resolve this problem. but after deleting on

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr

entVersion\Run alll the files containg hp

and disabeld bi-directional printing

and made hp tray open on demand not on startup. 

My first print was sucsesfull.

I'll let you know if the problem perssist!

[leutzu_mik]

Helow again, this when i tried to print my problem appeared again the same error

Problem Event Name:    BEX64
  Application Name:    HPCP1020STRAY.EXE
  Application Version:    2011.331.1.35133
  Application Timestamp:    4d94c845
  Fault Module Name:    hppdcompio.dll
  Fault Module Version:    1.3.0.24
  Fault Module Timestamp:    4c9685da
  Exception Offset:    000000000000552c
  Exception Code:    c0000417
  Exception Data:    0000000000000000
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033
  Additional Information 1:    987d
  Additional Information 2:    987ddb250cb0f877e1bb592852819c3e
  Additional Information 3:    f5c0
  Additional Information 4:    f5c0ce312171eea01daac7ca0f667b68

i don't know what to do anymore, tried to start compatibility mode, tried all things and methods but nothig!

I hope someone will find the solution soon!

[pcwizard · Accepted solution]

Hi leutzu_mik, 

Follow the steps below to uninstall and reinstall the printer. If you are still unable to get this printer installed on this computer try installing it on a different computer, and let me know if you experience the same issues?

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the Laserjet CP1025 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

6. Download the basic driver, and then reinstall the printer.

HP LaserJet Basic Driver

[leutzu_mik]

Hy, last days i tried this settings on print screen, and i didn't had any troubles, with the basic driver as well! 

Thanks anyway , i hope this time will last! 

PS; I have, and i had then the latest flash player!