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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2016 08:45 AM

HP Recommended
Product: Designjet T3500

Hi we've recently bourght  a new T3500 plotter, when i've come to make some changes it's asking for a username and password no one knows who set this up or what it is, how to I go about removingt the username and password for the administrator?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2016 01:41 PM

HP Recommended

Hi,

 

Go to Main Menu > Service menu > Service Utilities > Reset Access Control

 

Enter the code 3174

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

2 REPLIES 2

‎02-17-2016 01:41 PM

HP Recommended

Hi,

 

Go to Main Menu > Service menu > Service Utilities > Reset Access Control

 

Enter the code 3174

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

‎02-18-2016 02:18 AM

HP Recommended

Mike G

 

That's great it's worked perfectly we're now up an running thanks for your help.

 

Jonathan

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