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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-12-2016 01:11 PM

HP Recommended
Product: LaserJet M4555
Operating System: Microsoft Windows 7 (64-bit)

The M4555 printer is posting a 49.38.0C error and then it reboots. This is done about 3 or 4 time per day. The printer has the lastest firmware installed and we have changed out all the PCBs one at a time to try to and correct the issue.

6 REPLIES 6

‎01-12-2016 06:18 PM

HP Recommended

Then someone is probably sending a job it doesn't like.

 

Are you using a Print Server? (That would make it easier to figure out)

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‎01-13-2016 06:54 AM

HP Recommended

There is no print server and no one is sending a job to the printer. It will jsut be powered on and then it will reboot and when we go and look at the event log it shows the error.

‎01-13-2016 12:26 PM

HP Recommended

If you disconnect it from the network does it fail?

 

Do you leave it powered on overnight, and does it fail overnight?

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‎01-13-2016 01:28 PM

HP Recommended

The system does not fail when disconnected to the network and there is no way of seeing if it reboots during the night as there is no one there to see it reboot. quiet oftem it reboots without an error code being displayed or recorded.

‎01-13-2016 08:10 PM

HP Recommended

If it does not fail when disconnected from the network, and you have already replaced the formatter, then something coming across the network is causing the problem.

 

I realize you think it's not a print job but that is still the most likely cause.

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‎05-11-2016 06:18 AM

HP Recommended

I have also facing same issue. I have 4555 mfp printer @ mumbai location, printer working fine. but some time error occers 49.38.0C device error and printer reboot. in printer 3.5.1 2305090_000456 20150609 version.

 

we have more then 30 printer on server (4555mfp) but only 1 printer have issue.

 

can u please help on the same.

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