Office Jet 6600 will not scan or copy

[Danlach13]

I am having the same problem as many others have reported on this forum: my Office Jet 6600 prints documents just fine but it will not copy or scan.

I have tried the hard reset (several times!) that was suggested to all those who reported this particular problem ; it did not work...

I have tried uninstalling the software and reinstalling it; it did not work...

I have tried reinstalling the driver and the firmware and it did not work either...

I do not buy that there is a problem with my printer's hardware and that I need to get it fixed; there are too many of us with this type of problem.  I beleive that this is a HP problem.  This particular model has flaws and HP should recall those malfunctionning printers and replace them with something that works.

Has anyone actually found a workable solution to this problem?

Dan 

[Resolv_S]

Hello@Danlach13,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

Resolv_S

I work for HP

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