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JoeySchmoe
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Solved!

OfficeJet Pro L7780 - Have to Restart Print Spooler every job I print (Windows 7 32-bit)

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I have an OfficeJet Pro L7780 that shows as offline in Devices and Printers constantly.  I discovered if I queue up print jobs to it and then restart the print spooler all of the jobs will come out perfectly then the printer will instantly go offline.   Here is what I've done for troubleshooting already:

 

Upgrade to newest firmware (R2011NxNxeN0)

Factory Reset by hold # and 3 at boot

Changed Ink and Print Heads

Installed newest 14.0 driver (tried both Basic and IT Pro Driver)

Rebooted and restarted printer and computer

Tried all this on a 2nd Windows 7 computer with the same results

 

Anyone actually use this printer on Windows 7 32-bit over the wired network port!!?!

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Binary_Zen
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I just wanted to check if you guys have tried the update that I linked below.

 

Windows 7 Critical Update to enhance reliability of network connection

Binary_Zen (worked at HP )

Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

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jimbox
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Same printer, same problem, same remediation by restarting Printer Spooler service.  Only difference is OS is Win 7 Ultimate 64-bit.

 

FYI- I'm using my L7780 via a wifi connection using WPA2 security and a static IP and network RAW printing to port 9100.  The printer always appears available via network pings but not to the print spooler.  As such, printer is always "grayed out" and disabled but will accept jobs into its queue.

 

After endless searching this is what appears to be working as a fix:  Turn off SNMP on printer port.

Printer Properties -> Ports Tab -> (Select Port) -> Configure Port -> uncheck "SNMP Status Enabled"

 

Hopefully this works for others- but I also found mention that others found a fix in toggling other settings such as "Enable bidirection printing" check box.  Who knows what seemingly unrelated software triggers this issue but it began one strange day and drove me crazy.

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Binary_Zen
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I just wanted to check if you guys have tried the update that I linked below.

 

Windows 7 Critical Update to enhance reliability of network connection

Binary_Zen (worked at HP )

Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

View solution in original post

Was this reply helpful? Yes No
kloebereng
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unchecking this worked for me also.  THANKS!  What does this checkbox mean, anyway?  KILL ALL the windows7 developers and th world will be a better place.

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stahs1
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AMEN!

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brydef
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OMG - You rock!!! turning off the SNMP has fixed the issue. Why is this not something known and easier to find as a resolution?

 

I am running Windows 7 64-bit Ultimate as well and just switched from wifi to wired in hopes it would make a difference, it did not until I followed your post and turned off the SNMP.

 

THANK YOU THANK YOU THANK YOU!!!!

 

You saved me a bunch of money as I was just about to toss my printer and everything.

 

Again, I cannot thank you enough!!!


@jimbox wrote:

Same printer, same problem, same remediation by restarting Printer Spooler service.  Only difference is OS is Win 7 Ultimate 64-bit.

 

FYI- I'm using my L7780 via a wifi connection using WPA2 security and a static IP and network RAW printing to port 9100.  The printer always appears available via network pings but not to the print spooler.  As such, printer is always "grayed out" and disabled but will accept jobs into its queue.

 

After endless searching this is what appears to be working as a fix:  Turn off SNMP on printer port.

Printer Properties -> Ports Tab -> (Select Port) -> Configure Port -> uncheck "SNMP Status Enabled"

 

Hopefully this works for others- but I also found mention that others found a fix in toggling other settings such as "Enable bidirection printing" check box.  Who knows what seemingly unrelated software triggers this issue but it began one strange day and drove me crazy.


 

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arik1942
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I was having the same issue. Could print from programs such as Word or any other program on my computer. But working in HP Photo Creations on line I couldn't any two-page document such as a greeting card. I would select the front/back page and print it with no issues. Then I would insert a second piece of paper to print the inside of the card, check the appropriate box and hit print. If I hovered my mouse over the printer icon it would read "one document pending", the screen would change to DONE, I would hover my mouse over the icon again and it would read "0 document pending" but it wouldn't print. I tried everything including restarting the print spooler (a temporary fix at best). Then I read this response and much to my surprise when I unchecked that box under port configuration IT WORKED! I have no idea what that box is all about but I am unable to print my creations with no issues now.

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