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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2013 11:23 AM

HP Recommended

Incredible. I had the same problem--right out of the box, carriage won't move. Called HP Support and while waiting (15 minutes) reviewed the forum posts and found this. Unplug from the wall and re-plug. 

This printer makes a lot of funny noises at set up too--

Hopefully all goes well from here on in!

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‎11-10-2013 03:12 PM

HP Recommended

Well, same/same problem here in the frozen north.  Right outa the box and the cartridge tray was like it was welded to the side.  Tried "resetting" the computer as suggested by the other poster and sure enough, problem solved.

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‎01-28-2014 03:40 PM

HP Recommended

This is my replacement printer, the first one had other issues, that could not be resolved, so they sent me this one....right out of the box, ink carriage wont move! Have been on the phone with support for over 35min now...thinking I am done with HP

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‎02-11-2014 03:36 PM

HP Recommended

Same issue carriage stuck right

 

The inks popped out or printhead  not installed properly

 

I reached accrossed and popped in back in - tight but it worked

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‎12-14-2014 09:39 PM

HP Recommended

Had this printer for a week and now suddenly an error that Carriage cannot move !! Really !! One week, and it's toast already !  Will not buy HP again.

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‎02-06-2015 08:14 AM

HP Recommended

My daughter took out the yellow ink cartridge and before she could find the replacement, the carriage had moved to the left and we could not get it back.  I was afraid to turn the printer off because the screen warned me that turning it off with a cartridge missiong could damage the printer.  I followed above advice and unplugged it from the wall, waited a few seconds and plugged it back in.  The carriage moved over and I was able to install the new cartridge.  Thank you!

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‎03-21-2016 06:26 PM

HP Recommended

I have tried all of the recommended approaches I have read.  Cleared all paper paths, disconnected and reconnected all power cords and USB.  I still cannot move the carriage from the right hand side and cannot figure out how to access the printhead.  The carriage/printhead will simply not budge

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‎04-27-2016 03:13 PM

HP Recommended

I brought new hp cartridges for my office g

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