Officejet Pro 8600 Plus connection issue - HELP!

[JCNiest5]

The new firmware doesn't fix the problem.  If you ever power-down the wireless router that the printer is wirelessly connected to, you lose the wireless connection and have to reconfigure all over again.

Why can't HP come up with something that works?

[samierus]

Hi,

Please have a check with your router company once. Because sometimes when you restart the router, there is a possibility that the router might assign a different ip address to the devices connected. Though i dont say that is exactly the problem but however that could be a possibility as well.

[KAESTNERR]

When I changed the low ink alerts a few weeks ago, the problem went away, and the ink alerts didn't revert to "Show me ink alerts right away." I'm also on XP SP3, ethernet attached 8600. In my case, I deleted and reinstalled the printer app to accomplish this.

[JCNiest5]

No, the router doesn't change the IP address assigned to my wireless printer.  I configured the DHCP of the router to use 192.168.0.10 - 192.168.0.255 as the range.  It assigns 192.168.0.15 for the printer and it remains that even after the power cycle to the router.  The wireless printer just loses connection and won't reconnect. 

I'm using a cable modem with a built-in router (Motorola Surfboard SBG6580).

[ibsweb]

I thought that I was the only one experiencing this issue ... it appears that the HP Wireless printers (Even though the blue light is on stating its connected to the nexwork), have a re-connection issue.  It's not a re-boot issue, it has to do with Momory ... When I turn off my Outlook, it starts to print again, I do not have to re-boot my computer.

Just FYI.

Chris

[JockC]

After a lot of searching and dead-ends, this worked for me. No connection drop-outs for the last two days - prior to this change , drop-outs were occurring every few hours.

Thanks for your help.

[GregSR]

Regarding the issue of CPU and Memory Usage on the Mac. I am having these issues, but your response doesn't match at all the Mac interface. I am using the 'HP Utility - OfficeJet Pro 8600". How do I disable the ink testing on the Mac using the software provided by HP?

[Bdad2]

I have the same dc issue on my xp machine and already have the latest FW so that's not the issue. The only way I can print is to completely reboot the pc. Works from from Win7 machines with no connectivity loss. Really need help with this.

[SGasus]

Jock C
After a lot of searching and dead-ends, this worked for me. No connection drop-outs for the last two days - prior to this change , drop-outs were occurring every few hours.

What worked for you? What was the solution that fixed your problem.

[SGasus]

I'm experiencing the same problem many experienced.

If you have an HP 8600 Pro Plus printer and you cannot print after some period of time elapses then following solution may work for you:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Environment:

1) you're using DHCP to assign IP addresses to the printer

*. doesn't matter if you're using address reservation or not

2) the printer is connected via wired ( using ethernet cable ) or wireless  network

3) you loose connection to the printer

a. cannot ping

b. cannot print

c. cannot access the EWS ( GUI )

d. printer address gets reset to 0.0.0.0 or something other than original addressed assigned by DHCP

Solution:

1) Do not use DHCP to assign addresses ( printer ip address will be lost )

2) Assign Static IP addresses

3) Log into the EWS ( GUI )

a. click on Network

b. Click on Wired ( 802.3 ) or Wireless ( 802.11 ).  Use Wired if you're using actual cable.

c. click on IPv4

d. select "Manual IP"

e. Enter Manual IP Address

f. Enter Manual Subnet Mask

g. Enter Manual Default Gateway

h. Select "Manual DNS Server"

i. Enter Manual Preferred DNS Server

j. Optional Enter Manual Alternate DNS Server.  This is optional, not required.

k. Make sure you click Apply to save your settings

This is a temporary workaround until HP can resolve issues with DHCP.

On some of the units shipped, not all, IP addresses assigned via DHCP will loose their IP address ( lease ) and the address is reset to 0.0.0.0 or something other than it was initially assigned to.  What you experience is, you cannot print, you cannot ping, the connection is lost.

1) it's a simple solution

2) it's easy and quick to configure

3) most important it works. 

4) took 4 months for HP to provide workaround, but it works.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

History and Background

Opened case with HP earlier today 1/26/12. They mentioned they had never seen the problem before.

I googled and discovered this thread.

The problem I'm having is CANNOT PRINT: " after some period of idle time, the HP 8600 Pro Plus goes to sleep and then loses network connection and it's ip address ( previously assigned via dhcp address reservation )

The problem is reproducible 100% of the time.

The problem has occurred on two different HP 8600 Pro Plus printers connected to the exact same ethernet cable and port on the Netgear Router.

I don't believe it has anything to do with the ethernet cable, port on router or router as other devices have been connected to the same cable & port and never lost connection.

I'm using dhcp with address reservation so the printer is assigned the same ip address every time.

EWS ( Embedded Web Server ) : Settings / Scheduled On/Off

1) Schedule On/Off is disabled

2) Shutdown is disabled

What I've observed once the problem occurs:

Cannot print ( thats how i first notice there's a problem )

Print jobs remain in queue

Cannot ping printer via ip

Cannot access EWS ( webpage ) via ip

Netgear router doesn't see the printer as attached

Netgear router see's all other devices attached.

The problem occurred on two different HP 8600 Pro Plus ( returned one back to store )

LED on power switch is blinking ( Standby i guess )

LCD panel is dark ( blank )

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

IP address loosed : shows 00.00.00.00

Go to LCD panel

1) Setup

2) Network

3) View Network Summary

4) View Wired Summary

5) IP 00.00.00.00

6) MAC address ok

7) Hostname ok

😎 Print shows same ip address is all 00.00.00.00

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Ironically, i can print to printer from my cell phone using ePrint

1) send email to printer without attachment = printer prints

2) send email to printer with attachment = printer prints attachment

But still cannot print from laptop nor access EWS ( GUI )

Workaround:

1) power cycle printer

2) all jobs in printer queue begin printing

3) i can print again

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Can others report on whether or not the link ( green ) LED

ight is on or off when the problem is observed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

There appears to be several problems

1st Problem:

1) printer looses connection to network ( ip address on printer is reset to 0.0.0.0 ), both wired & wirless

2) use static ip address.  ip addresses assigned by dhcp ( wired or wireless ) loose connection on some of the units sold

3) less desirable solution ( use dhcp ); however, you'll have to power cycle printer once connection ( ip address is reset to 0.0.0.0 ) lost

2nd Problem

1) cannot print to printer

2) power cycle pc or logout and in again on pc or stop and restart certain processes

3) i personally didn't have this problem, it's something i read in many of the threads

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~