• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 12:14 AM - edited ‎03-01-2017 12:15 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: macOS 10.12 Sierra

So, I use the HP Easy Start on my new Mac (Sierra OS). I am connected wirelessly from my computer to my printer. 

 

I am able to print the test page, scan, finish the set up, etc. I go to print the document I actually want to print, and the printer only prints ONE page of a 4 page document, stops printing, pinwheel of death on the print screen, and an "offline" notification on  my computer. The printer REFUSES to go back online, and I have to uninstall the WHOLE thing just to get it back online. Then the cycle repeats. WHAT IS GOING ON!!!???

 

And I have good wireless connection and speed. 20 mbps download and almost 2 mbps upload. Please help!

1 REPLY 1

‎03-01-2017 06:08 PM

HP Recommended

@22350CVC,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 6978 All-in-One Printer wherein it prints only one page and then goes offline.

 

This issue could occur drivers are not configured properly.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Resetting the Printing System (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.