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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-07-2009 09:15 AM

HP Recommended

Send me an email to (wireless at hp dot com) with your contact information and I'll walk you through the process of resetting the printer.

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

‎12-06-2010 11:30 PM

HP Recommended

Turn the printer off.  Hold the # and 6 keys while and a bit after turning it back on.

I am employed by HP

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‎01-31-2012 10:15 PM

HP Recommended


Try a semi full reset.

1. Select "Return symbol, Home Symbol & Return symbol twice" symbols present to left of touch screen.
2. Wait for 30 seconds. You will receive "Support Menu".
3. Use Left or Right arrow to select "Resets Menu" and press OK.
4. Use left or Right arrow to select "Semi Full Reset" and press OK.

Note: You can find Home Symbol (Top), Arrow Symbol (Middle) and Return Symbol (Bottom) on the left side of the printer screen. They are not illuminated. Please observe keenly. Even though they are not illuminated, please press them as given in Step 1. Support Menu will appear on the printer screen.


Read more: I have a new HP Photosmart Premium C309g-m All-in-One series - JustAnswer http://www.justanswer.com/printers/3pzh9-new-hp-photosmart-premium-c309g-m-all-in-one-series.html#ix...

‎02-10-2012 07:52 AM

HP Recommended
Wow! This really worked! My printer was not working properly in either scanning or copying. The images came out all distorted. I pressed the buttons as you requested during the power-up and ta da! Fixed. Thank you so much!

‎02-15-2012 08:12 AM

HP Recommended

Hello, I have an HP Photosmart Premium C309 Printer/scanner/fax. The small screen that shows all the functions is black. I can still scan and copy, but would like to have the screen back. How can I fix this? Thank you. Angela

‎02-15-2012 10:07 AM

HP Recommended

With the printer ON, pull the power plug from the back of the printer for 30 seconds.

I am employed by HP

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‎02-15-2012 01:48 PM

HP Recommended

Did not work...any other ideas?

Thank you.

‎02-15-2012 08:16 PM - last edited on ‎04-18-2016 04:21 PM by HP Administrator

HP Recommended

How about these ideas: http://support.hp.com/us-en/document/c01817193

I am employed by HP

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