Printer region code

[Bob_Headrick]

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@fecomputeridiot wrote:

Sorry to Say Bob but after providing you with my personal details  no one from HP ever called me back.  But thank you for trying. [snip] 

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I sent your information in to my HP contact on 9 Feb 2012 and sent you a PM asking you to let me know if the problem was resolved or not.  This is the first I have heard about it since then.  I did notice you did not read my PM until 24 March 2012.  Is it possible that you missed some email from HP?

I have helped a dozen or so folks with escalation of their regionalization issues, I only recall one that was not resolved.  (That case was a hardware issue with the printer, not a regionalization issue.)  I will resubmit your information to HP.

[1_DucDuc]

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@fecomputeridiot wrote:

Sorry to Say Bob but after providing you with my personal details  no one from HP ever called me back.  But thank you for trying.

Why bother having a forum if HP do not attempt to help.  One thing for sure NEVER BUY HP PRODUCTS EVER.

However if any one has had a reply from a HP employee or manager please let me know.

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Agreed!

[1_DucDuc]

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@Bob_Headrick wrote:

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@fecomputeridiot wrote:

Sorry to Say Bob but after providing you with my personal details  no one from HP ever called me back.  But thank you for trying. [snip] 

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I sent your information in on 9 Feb 2012 and sent you a PM to let me know wither way if the problem was resolved.  This is the first I have heard about it since then.  I did notice you did not read my PM until 24 March 2012.  Is it possible that you missed some email from HP?

I have helped a dozen or so folks with escalation of their regionalization issues, I only recall one that was not resolved.  (That case was a hardware issue with the printer, not a regionalization issue.)  I will resubmit your information to HP

After posting here taking your advice I got in touch with HP Service and spent 6 weeks and 10s of hours of phone time + buying ink from both regions.  Then they came back and said oh sorry no process for you model.  I tried to reach a CRM department in HP but this is not possible, I spoke to many departments and was made many promises but no one could connect me to a CRM department.  I shared my expereince with HP via "write to the CEO" and I got a call back from Angel, in CS, he said no problem we'll get you sorted.  An engineer called me and I printed the page he said he needed to do the reset of region.  I emaild the page Angel and called him back, he said sorry not the right page.  I requested the engineer call me back and tell me what additinal info is required so we could complete the process.  Result = radio silent, never heard back over a month now.  So from my point of view I have made a condsideralbe investment in time and money to have my hopes raised twice only to be ignored in the end. This is beyond frustrating.

Not the way I run my business and not the type of company I want to do business with.

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[Bob_Headrick]

1_DucDuc wrote: After posting here taking your advice I got in touch with HP Service and spent 6 weeks and 10s of hours of phone time + buying ink from both regions.  Then they came back and said oh sorry no process for you model.[snip]   I requested the engineer call me back and tell me what additinal info is required so we could complete the process.  Result = radio silent, never heard back over a month now.  So from my point of view I have made a condsideralbe investment in time and money to have my hopes raised twice only to be ignored in the end. This is beyond frustrating.[snip]

Sorry you had such a bad time.  At this point if you have recycled the printer and it is unretreivable there is nothing I can do for you.  If you can get the printer back and are willing to give this annother shot I may he able to help.  Send me a PM if you want me to try.

[fecomputeridiot]

Bob thank you again for your posts. 

No I did not receive an email from HP.

I am now at the stage were l think I will never be able to use my printer, and my original colour ink cartridge has nearly finished.  I had thought I would have to buy a new printer but NOT HP. 

However yesterday I tried one more time and contacted the Spanish automated Customer Service, difficult in Spanish but just kept pressing keys and it defaulted to a Spanish lady who did not speak English.  She redirected me to a gentleman in America, but alas he could not help and he could not give me a reference number as 'the sytem' was being updated.  He took all our details and promised to call me on Monday morning.  I will let you know how I get on. 

From previous posts the reset does sound technical.

[tifox]

Hello

I have the same issue with my printer. I bought my C5280 in USA and went back few years later in Europe.

In belgium only the cartridges num 350 are available whereas I was using cartridge 74 in the USA.

When I bought recently a new cartridge 350 and installed it in the printer I got the message "Cartridge Not Intended for this Printer". I have contacted HP and they answer me they cannot support me as my printer is obsolete. I would appreciate if you could contact me and put me through the right people.

Thanks a lot

[Bob_Headrick]

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@tifox wrote:

Hello

I have the same issue with my printer. I bought my C5280 in USA and went back few years later in Europe.

In belgium only the cartridges num 350 are available whereas I was using cartridge 74 in the USA.

When I bought recently a new cartridge 350 and installed it in the printer I got the message "Cartridge Not Intended for this Printer". I have contacted HP and they answer me they cannot support me as my printer is obsolete. I would appreciate if you could contact me and put me through the right people.

Thanks a lot

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I will send you a PM asking for some information I will forward to HP.

[fecomputeridiot]

As I thought I never received a call from RICKY in USA nor from anyother department.  HP Customer service running true to form!

So I called the HP automated service again and managed to keep pressing numbers till I got a nice lady but wrong department.  After telling me to go through everything I had already done she realised I was not going away.  I have been there done and got the run around.

She did set up a case reference and would pass it on to the right department.  So I waited in all day AGAIN.  This morning I found an email to say they tried to call me back (I never left the house) it said 'the engineer Esther {Personal Information Removed} cannot help, because your product is IPG'.

My case reference is cancelled.  So I need to start again.

Of course I have tried but this time can not get through the automated service in Spanish.

I have returned my email back to the lady who initially did start the ball rolling and again I wait and see.

all the dtails I gave you before remaoin the same, can you help me please.

Actually I really just want to sit down and cry.  Not joking!

[fecomputeridiot]

After your post I have also written to the CEO. I will keep the forum informed. Also suggested the CEO reads these posts on the forum. I agree not the way to run a company and not what I expected when I bought HP products with a worldwide service!.

[Bob_Headrick]

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@fecomputeridiot wrote:
After your post I have also written to the CEO. I will keep the forum informed. Also suggested the CEO reads these posts on the forum. I agree not the way to run a company and not what I expected when I bought HP products with a worldwide service!.

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When I wrote you a PM on Sunday I indicated that it may take a few days, and to let me know in a week if things had not been resolved.  I did get an email Monday from the support manager and your information had been forwarded to the appropriate folks.  I would ask for a bit of patience.