Printer won't print multiple copies of a page

[Calg]

I have a new Officejet Pro 8500A Plus printer that I purchased last year, but didn't install until very recently, so it was out of warranty before I ever set it up.  Now I have some problems with it.

No matter how many copies I choose to print, only one copy is printed.

Also, once I click on the print button, it ties up the computer until it finishes printing....very annoying!

Any suggestions?

[8lives · Accepted solution]

Calg, did you apply the latest firmware? (use 8500A panel)

If you are using Windows make sure that the "Spool print documents..." is selecting in the Printer properties/Advanced.

Does the copy problem occur in a programs?

[Calg]

Thanks...... the "Spool print documents..." wasn't checked, and when I did that it fixed both problems!  Appreciate your advice!!

[Siuyinh]

Thanks muchly for the tip - I tried it and it works - noticed the spooler selction wasn't checked so I checked it and tried to print 2 copies of the same document and it worked!:smileywink:

[segr237]

I have an HP Photosmart 6525 printer. I cannot figure out how to turn on the "print multiple pages" feature. Also, when I go to update firmware, it says it cannot find the device even when I connect it via USB. I am a Mac user.

[8lives]

@segr237, can you post your question in the Mac forum.

[segr237]

Yes! I will do that - I'm new and didn't know there was such a thing, so thank you!

[zafar1984]

I also encountered the same problem in my Officejet Pro 8100e printer. But spool option is already checked in the preferences. 

So what else should I do ?

Thanks for your help.