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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-20-2015 06:50 PM

HP Recommended
Product: HP OfficeJet 4620 Series
Operating System: Windows 7

My printer will not print.  Shows error Oxc 19a0042

Can you help?

1 REPLY 1

‎01-22-2015 09:39 AM - last edited on ‎03-14-2017 01:37 PM by HP Administrator

HP Recommended

Hi to you, @IWMBG  and welcome to the community Smiley Happy

 

I saw your post about the error code you are now seeing on your Officejet 4620 and wanted to share the troubleshooting guide with you. I hope it helps with the error however, if not, please give us a call to see what your printer options are from there.

 

'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Happy ThursdaySmiley Happy

ℜ a i n b o w 7000

I work on behalf of HP



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