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HP Recommended

I've got installed Windows 7 64-bit OS with latest updaytes. When I try to install HP LJ M1132MFP  printer it says that it doesn't find the device. I tryed both manufactor's istallation disc and downloaded updates with the same result. Is there any special features with installation?

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HP Recommended

Hi Serzh,

 

Have you tried a new USB cable or USB Port on the computer?

 

http://support.hp.com/us-en/document/c02124639

 

 

I am an HP employee.

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HP Recommended

Hi Serzh,

 

Have you tried a new USB cable or USB Port on the computer?

 

http://support.hp.com/us-en/document/c02124639

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

Yes, I did. It was the first thing I did. Other devices worked well with that USB cable. And the printer doesn't work with other cable.

HP Recommended

Hi Serzh,

 

What happens when you try installing the printer on a different computer?

 

Take a screenshot of your USB controller tress in Device Manager, and then post it to this thread for me to review.

 

1.JPG

I am an HP employee.

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HP Recommended

In Device Manager there are two devices which haven't installed drivers. One of them named as unknown USB device has ID USB\VID_03F0&PID_042A&REV_0100&MI_02. The other device has ID 

PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04 and named as PCI controller Simple Communications. The unknown device disarreares when the printer is turned off, the other one doesn't. When I delete it from the Device Manager manualy and the printer is off, it seems the computer works perfectly without it. I'll try installiang printer on different computer soon and then tell you what will happen.

HP Recommended

I changed USB cable 6 times with different cables each time from different manufacture and on 7 time it started work! And cable was from noname manufacture! I wonder if HP doesn't supply its devices with their own cables? Is it impossible for my favourite compsny?

I thank you for replies. They were usefull then.

HP Recommended

Hi Serzh,

 

Glad to hear it was just a cable issue. Have a wonderful day.

I am an HP employee.

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HP Recommended

Hey, is this joke to avoid question and answer on cable issue? 

HP Recommended

Hi Fero, 

 

Please provide additional details.

1. Problem Description
2. Printer Model
3. Operating System (including service pack revision)
4. Connection Method - USB, Hardwired LAN, Wireless?
5. Error messages - on printer screen and/or computer, any blinking light patterns.

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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my testing
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