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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-23-2020 09:04 AM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

My credit card registered with Instant Ink is about to expire and I have tried many times to update the details with my new card. I follow all the prompts but end up with a page that has two options in circles - one is with the last digits of my expiring credit card number and the other is an option to pay by PayPal which I do not want to do. There is nowhere on that page where I can update my credit card details with my new number. I have tried using the Virtual Agent which just sends me on a constant circular route back to the beginning. Is this a problem with the web page or a problem with Windows 10 or a problem with my browser (Firefox)? I have reached the point where I am about to leave Instant Ink altogether. It would help if I could talk to a real human who could enlighten me on this issue. It is like HP is turning away my custom.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2020 11:52 AM

HP Recommended

Hello RCM3,

Welcome to the HP Support Community and welcome to HP Instant Ink!

I would be happy to assist you.

I’ve sent you a private message, as credit card details should not be discussed on a public forum.  Check next to your profile Name, you should see a little envelope, please click on it to see your private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

View solution in original post

1 REPLY 1

‎07-23-2020 11:52 AM

HP Recommended

Hello RCM3,

Welcome to the HP Support Community and welcome to HP Instant Ink!

I would be happy to assist you.

I’ve sent you a private message, as credit card details should not be discussed on a public forum.  Check next to your profile Name, you should see a little envelope, please click on it to see your private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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